Accessibility
Information on accessibility
General service description
The Lanserhof online shop offers carefully selected products for holistic health and well-being. Our range includes high-quality nutritional supplements, functional care products, and exclusive health solutions for the home – inspired by the medical expertise of the Lanserhof Resorts.
Our online shop, shop.lanserhof.com, provides information about our product range, subscription models, and current offers.
You can reach us at:
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Lanserhof Online Shop – An offer from Lanserhof Management GmbH
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Website: https://shop.lanserhof.com/
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Telephone customer service: Mon-Tue & Thu-Fri 12:00-14:00 +49 40 288 09 67 150
Use of our online offering
Our online shop offers you:
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Information on products in the areas of health, care and vitality
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Exclusive subscription models for convenient and regular care
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Access to seasonal offers and new products
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Contact options for questions about products or orders
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A user-friendly shopping experience with just a few clicks to completion
Navigation is via the main menu and the footer. All important information is usually accessible in a maximum of three clicks.
Accessibility requirements
This accessibility information applies to our website at https://lanserhof.com/.
The accessibility requirements arise from the German Accessibility Strengthening Act (BFSG) and the Ordinance on the Accessibility Strengthening Act (BFSGV). These refer to the Harmonized European Standard (EN) 301 549, Version 3.2.1, based on the Web Content Accessibility Guidelines (WCAG), Version 2.1, Levels A and AA.
Degree of fulfillment
Current status: Under review
We are currently conducting a comprehensive accessibility audit to assess the current status of our online shops and to evaluate the requirements of WCAG 2.1 (conformance level AA).
The audit is expected to be completed in August 2025. Only after the audit results are available can we:
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Determine the exact level of fulfillment
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Identify concrete improvement measures
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Create a detailed implementation schedule
Status of the examination
The accessibility audit covers all aspects of the WCAG criteria:
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Perceptibility
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Usability
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Comprehensibility
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robustness
After the audit is completed, we will update this accessibility information and:
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Document the actual level of fulfillment
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Transparently list identified barriers
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Publish a binding action plan with a timeline
We are aware of our responsibility and are actively working to make our digital offerings accessible to everyone.
Date and method
This information was created on June 25, 2025.
A professional accessibility audit is currently underway and is expected to be completed in August 2025. This information will be updated once the results are available.
Feedback and contact
We strive to make our website accessible to everyone. Have you encountered any barriers or need support?
Please contact us:
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Email: onlineshop.customerservice@lanserhof.com
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Subject: "Accessibility lanserhof.com"
We will contact you within 5 business days and work together to find a solution.
Enforcement proceedings
If you are not satisfied with our response to your feedback, you can contact the arbitration board:
Arbitration board under the Disability Equality Act
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Phone: 030 18 527-2805
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Email: info@schlichtungsstelle-bgg.de
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Website: www.schlichtungsstelle-bgg.de
The arbitration board will inform you about the process of arbitration.
We're continually working to make our digital offerings accessible to everyone. Your feedback helps us improve.
