Sustainable packaging
Climate neutral shipping
Free delivery from €300
To simplify customs clearance for our customers, we work exclusively with DHL Express.
The delivery time is usually 1-3 working days.
DHL Express delivers the order directly to the recipient, without handing it over to local delivery agents and without the package having to be collected from customs.
We take care of the customs fees and VAT processing for you, you have no additional costs after ordering.
DHL Express (Co2-neutral) - 28,00 Euro
Free shipping from an order value of 300 Euro
You can return your items at your own expense within 30 days of receipt, provided the products are unopened and in their original packaging. Food is excluded from returns.
Please send the goods to:
Ontaro Retouren-Service GmbH
c/o Lanserhof
Hüttenstr. 100-102
50170 Kerpen
Important: Please do not forget to state the sender and order number on the parcel.
Your products will be refunded immediately after the return has been checked.
The shipping costs of the order will not be refunded in the following cases:
1. In the event of non-collection and exceeding the storage period at the parcel shop.
2. If delivery is impossible due to address errors for which the customer is responsible.
You can make a complaint about your order within 14 days of receiving your products. The defect in question must have existed at the time of sale or at the time of delivery. The retailer reserves the right to refuse an increased sensitivity or allergic reaction as a reason for complaint, as a sensitisation or allergic reaction to the delivered goods cannot in itself be considered a defect or fault. We communicate the ingredients on the respective product page so that you can find out about any allergies in advance.
Our products are designed with a targeted effect in mind, which means that flavour is not the primary consideration for some products. Products cannot be complained about due to an individual unpleasant taste sensation.
