Please feel free to send us all your questions and concerns by e-mail to: onlineshop.customerservice@lanserhof.com We will get back to you as soon as possible.

Our products come from Germany and Austria.

Almost our entire range is vegan, with some vegetarian additions.

Yes, a large portion of our products are certified organic, and they are labeled accordingly with the "organic" designation. The raw materials for our organic products come from controlled organic farming, and the processes in our Lanserhof online shop are certified by DE-ÖKO-006.

Each product has an associated ingredient table. This can be found on the product page under "Ingredient table" or "Ingredient list".

Most of our Lanserhof products have a best-before date, which you can find on the bottom of the product. With proper storage, this can easily be exceeded.

If your favorite product is out of stock, you can sign up for an automated notification on the product page. You'll be notified immediately as soon as the product is back in stock.

You can find our vouchers under Products > Vouchers. Alternatively, you can also use the search bar.

No, you can also perform express checkout as a guest.

Unfortunately, we cannot provide any subsequent discounts on orders that have already been placed.

It is your responsibility to ensure that the delivery address you provide is correct. Subsequent changes to your delivery address are only possible to a limited extent. Please email us immediately and we will review your options.

Once an order has been placed, it cannot be changed.

You can contact our free customer service by phone (Mon-Tue & Thu-Fri 12:00-14:00) at +49 40 2880967150 or by email at onlineshop.customerservice@lanserhof.com.

As soon as your shipment has been sent, you will receive a link to track your shipment.

Credit card, Paypal, invoice with Klarna, Klarna pay now or later.

Please contact your selected payment service provider directly or our free customer service by phone (Mon-Tue & Thu-Fri 12:00-14:00) at +49 40 2880967150 or by email at onlineshop.customerservice@lanserhof.com.

National shipping

(Germany) DHL Go Green Standard - 7.50 euros

Free shipping for orders over 100 euros

EU shipping

DHL Go Green Standard - 12.00 euros

Free shipping for orders over 200 euros

Shipping costs Switzerland

(No subsequent customs and tax fees)

DHL Express (Co2 neutral) - 28.00 euros

Free shipping for orders over 300 euros

International Shipping

Delivery times, shipping costs and customs duties depend on your shipping location.

Shipping costs are displayed at checkout.

We ship climate-neutrally with DHL. We ship to Switzerland climate-neutrally and without subsequent customs fees with DHL Express.

We currently do not offer express shipping.

Germany, Austria, Switzerland, Belgium, Denmark, France, Italy, Lithuania, Luxembourg, Slovenia, Monaco, Netherlands, Poland, Portugal, Sweden and Spain.

Our shipping boxes are made of natural, uncoated kraft paper. We also avoid plastic filling materials whenever possible.

Please contact the shipping service provider (DHL) immediately and also inform us at onlineshop.customerservice@lanserhof.com.

Your products will be refunded immediately after the return has been inspected.

You can complain about your order within 14 days of receiving your products.

Please contact our free customer service immediately by phone (Mon-Tue & Thu-Fri 12:00-14:00) at +49 40 2880967150 or by email at onlineshop.customerservice@lanserhof.com.

The defect in question must have existed at the time of sale or handover.

The retailer reserves the right to refuse to accept increased sensitivity or an allergic reaction as grounds for complaint, as sensitization or an allergic reaction to the delivered product itself cannot be considered a defect or defect. We communicate the ingredients on the respective product page so that you can inform yourself in advance about any allergies.

Our products are designed with a targeted effect in mind, so taste isn't a priority for some products. Products cannot be returned due to an individual's unpleasant taste.

You can return your items at your own expense within 30 days of receipt, provided the products are unopened and in their original packaging.

Please send the goods to:

Ontaro Returns Service GmbH

c/o Lanserhof

Hüttenstr. 100-102

50170 Kerpen

Important : Please do not forget to indicate the sender including the order number on the package.

Your refund will be processed immediately after the return has been inspected. The restrictions listed here do not apply to your statutory right of withdrawal.